Ordered Direct TV Choice XTRA pkg with HD/DVR, was on the road when ordered because I drive truck, could not be home to receive confirmation order to see if it was right. When it was installed, step-son signed, this was Dec 23, 2008 @ approx 11:00 AM, I got home for holidays @ 3:00PM that day, noticed no DVR, contacted Direct TV to tell them, only to find out that now, less then 6 hours later, I was considered an existing customer and would need to pay $199 for DVR, I explained that rep took order wrong, but because I never saw confirmation... read full review »