Dropped my monthly plan since I was hardly ever using it and went to prepay. They lied to me about additional charges, neglected to tell me you get charged for ringing time and now will not issue a refund; "we have no way of doing this" per Amy Edwards, Manager. They screwed me during Ivan, I changed plans, they bought out company I was with and once again THEY SCREWED ME. A 62 year old woman, on a fixed income and they are REFUSING to refund money for minutes left. Anyone looking for a prepay plan ck out T-Mobile. Spoke with them this morning and they are very forthcoming, and everything is printing online. read full review »