In early April, I contacted Verizon’s Customer Service Representative to cancel my online service account. In the following month when I checked my phone’s bill statement, I noticed that I still get charged for Verizon internet service. I called the Bill/Inquiry Customer Services Department and he transferred me to another department. I spoke to the customer service representative and his Supervisor, and they both informed me that they were unable to remove the charges. Their reason was because there was no record in the system of... read full review »