If you want to see how the BBB works look at how they sided with Champion windows when I issued a complaint. The BBB is not out to help the consumer but to take the side of the companies that pay them every year. The rest of this complaint you will have to start at the bottom and read up, it makes for some interesting reading.Consumer Info NAME: Tim Tattersall DAY PHONE: 402 592-4500 ext 447 ADDRESS: 55939 250th St 51534 Glenwood, IA EVE PHONE: 712 527-9643 CELL PHONE: 402 510-8592 EMAIL... read full review »