I paid in full for service and cancelled service due to terrible customer service. They continued to charge me even though I no longer had service. They refused to agree that my service was cancelled even though I did not have service for the entire period. Before they would cancel my service they insisted that I pay in full. When I asked for a supervisor the employee (very predictably) transfered me to the cantonnese speaking department (one of my complaints is that they use foreign workers who can't hold an understandable conversation... read full review »