I was told my a represtative in loss litigation that our account would not be reported to credit during a time of trying to refi while we were put on a payment plan. I received a letter from CitiMortgage stating otherwise. I didn't sign and return the form as requested and starting making more calls to them. Jeff reassured me that this would NOT be reported and if it did to call in and have it removed. I have called because it has been shown on our credit and they stated to me that yes it would be shown. I have now been on the phone for... read full review »