"Consumer Reviews on Companies, Products and Services"

USER REVIEWS (Wanda Henson)

Webroot AntiVirus with AntiSpyware
Wanda Henson June 12, 2009
An annual renewal fee was charged to my credit card without my permission. Upon discovering this charge I called Webroot and was referred to an email address (a real person could not be reached). I sent an email requesting a refund and a couple of days later I received a response saying that they do not issue refunds. The antivirus software that this company offers is ineffectual and my computer nearly crashed. Of course I understand I have the choice to switch to another company which I did. But also I should have the right to get a refund for an unrequested charge. I have now called my credit card company and a dispute has been entered. read full review »
Filled under: Electronics Location: United States

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