An annual renewal fee was charged to my credit card without my permission. Upon discovering this charge I called Webroot and was referred to an email address (a real person could not be reached). I sent an email requesting a refund and a couple of days later I received a response saying that they do not issue refunds. The antivirus software that this company offers is ineffectual and my computer nearly crashed. Of course I understand I have the choice to switch to another company which I did. But also I should have the right to get a refund for an unrequested charge. I have now called my credit card company and a dispute has been entered. read full review »