My Empire Sucks story: Had to replace the rugs in the hallways/stair case of a three story three family in Boston. Had used Empire before so gave them a call and got an estimate. The price was 4.53 sq ft installed. To say that the salesperson was incompetent would be generous. Had to measure everything three time, could not do simple calculations. He made so many mistakes on the order crossing things out two and three time that it was unreadable. Told the property manager that she had to put down a a third of the total cost because it was a... read full review »