Toshiba tech support told me to return my laptop (which had a factory defect) to their repair depot. I was informed that I could have 'GeekSquad' ship it to them for me. I brought the laptop to the Geek squad and specifically requested they ship it to the address I provided. I was told that was no problem. I signed the release statement they gave me after crossing out the parts that pertained to payment and work. They then shipped the laptop to "geek squad city" (not Toshiba) and attempted to make the repair... read full review »