Let's just create a template and we can all just fill in the date of the "purchase", the item "purchased", the variety of ways we attempted to seek resolution and the intensity of our anger. 11/21...credit card given to Mercantila via the internet to purchase the loft tent bed. Received an email telling us it was being shipped...just not all at once. Attempted to contact them through the website to no avail. Also, many attempts through the phone but no success. Notified Citicards of the problem and will have to work... read full review »