Our account rep was Tom, who lied to me before my wedding to get me to add on an extra hour, gave me one price then doubled it after the wedding and held my pictures hostage until we paid. The manager refused to return my phone calls, then when I wrote a letter to the owner, the manager finally called me and then told me I was a liar. I decided to be professional and deal with these people so I could get my video and photos, I had to take half a day off work because they refuse to do weekend or evening appointments, so I went there on... read full review »