If you read through the "Liabilities Not Assumed" section of FedEx's dis-service guide, you will find that they have excused themselves from virtually every mistake they could possibly make. The money-back guarantee is a lie and you WILL NOT BE REFUNDED if they fail to deliver as promised. They usually use the "bad weather " excuse, but don't stop there. I even had one customer dis-service rep of theirs tell me that in order to process a claim for damage, I had to provide an estimate for the cost of unbending a framed... read full review »