I had bought a ticket for myself, daughter and son to fly to Morocco from Rome. Everything was fine until 1 week before my flight, they sent an email stating the air lines has changed the time and dates. So I called them to check the times and dates. They gave me the changes of the dates after being on hold for 30 mins. My departure date was a big change, instead of 2 hour lay over I had to wait 26 hours. So they did give me an opition to have a refund. I had explained my account was closed so a refund was not opition unless someother way... read full review »