I booked a hotel, the new Otani Kaimana Beach, through this company in April, about a month before my trip. My credit card was charged and I received a confirmation email immediately after. But when I got to the hotel (flew out from Los Angeles to Honolulu in May), I was informed that my reservation was canceled. I was shocked since my credit card was charged and no credit was posted. The hotel called the company and was given the runaround. First, the hotel was placed on hold. The hotel employee actually hung up the phone and called... read full review »