I bought for my daughter an ENV2 cell phone last year. After exactly 1 year and 4 days the phone shut down completely. I contacted Verizon customer service and I was told that I was going to receive a replacement, but I had to pay 50 dollars. At this time I have lots of concern about this phone because I had surfed the net, asked my daughter's friends and I found out that many people were experiencing the same type of problems. The customer services were very rude and not cooperative basically i was told that this was the only thing they... read full review »