I needed some advice on a wound my cat received by a raccoon. I needed the information immediately and this seemed like a good option. I asked the question and was asked how much I would pay- I chose 13.00. It directed me immediately to paypal where I paid the amt. in full using my bank acct. Received the receipt and waited. About an hour later I got an email that I had a response. I went to retrieve and it asked me to pay... I contacted customer service and they said I had not paid. Checked paypal and it was received by them- also deducted... read full review »