Here's what I just wrote to them after getting off the phone. This Sunday, my uncle is being honored at the Red Sox/Braves game, for turning 100, a veteran of WWII, and a loyal Red Sox Fan: I AM LEAVING DIRECTV...FINALLY!! Tonight was the last straw in attempting to deal with you and what you call, "Customer Service, but really stands for Customer Crap or Customer Sh*t. 1. Rec'd msg re: free preview and to go to web to see details-OOPS! NO FRICKIN' DETAILS ON YOUR SITE!! 2. The preview is supposed to include... read full review »