I had a horrible experience with a rude, unhelpful assistant manager who took an instant dislike to me (?) and refused to accepted a bag of recalled dog food. Several calls later AND a letter to the Better Business Bureau later, I got a refund. However, I didn't appreciate her maligning me in her response to the Better Business Bureau. (Oops, I guess she didn't know they'd cc me!) Since spending over 4 hours on something that should have taken minutes, I no longer go to that location. Had she only taken a moment to educate... read full review »