I am also a customer who was told that you could cancel the contract if you didn't use the service or if you moved. I have been paying the $39.99 and don't even live in the house the system was installed in. We have moved twice and they were suppost to move the system, but never did. I haven't been able to cancel the service either. I would be very willing to sign a class action suit with the rest if someone started one. Would much rather have them follow thru with what their representatives say and just cancel the contract. read full review »