Paying extra every month so that if service goes out they come as fix it. Out for a few days (can't find signal), and I checked all the stuff several times, as they say on their automated phone help. Got a "real' person (underpaid script reader) who had me go through all the same steps again, and no work still. I was uncomfortable as she had me check some outside connection on a box that said "warning." I reminded her that I do pay extra to have someone deal with the dangerous stuff. I politely asked for supervisor, and... read full review »