It's nearly impossible to cancel eFax. After 5 years as a customer and 2 years of no use I called an requested to cancel the eFax service. I got the run around -had to call long distance to a non 800 number was transfered 3 times ended up with some global service outfit in France i think Finially convinced him to cancel my service and refund the billing for another year of service that was billed the week before. got a cancelation number guess what no refund - contacted amex gave them the date and the cancelation number i was given efax... read full review »