I guess I should simply start with DITTO, DITTO, DITTO! We apparently ALL have identical stories. Promises - both verbal & in writing. Signed doc's. Delays due to the heavy traffic then BAM! - the excuses; the rip off; the refusal to make good on written; legal; moral obligations; the flat out LIES about why we don't qualify for the refunds and last but not least - the current state of being completely ignored. As previously stated - yes, litigation should be about not just the time, energy and costs we have put out to... read full review »