The BAC/Countrywide transition has been fraught with difficulties. In May the first admitted transition phase, I received a delinquency notice even though my mortgage payment was set up as automatic. The customer service rep laughingly said "thousands of those went out mistakenly, just ignore it. Your account is current. Well things like this happen. Now my statement arrives showing a "mistaken" late charge. After considerable effort navigating a really stupid telephone system designed to discourage callers, I spoke with a CSR who... read full review »