In the summer of 2007, I realized that my Sears card had expired, so I called to have a new one sent. Weeks and months went by, so I called back, and they said there was an error, and it was accidentally not sent out. They said they were submitting the request correctly, and I would receive my card in 7 to 10 business days. It became a bit of a routine: I would patiently wait, and call back after a couple of months when it never arrived. Last month, I was finally fed up beyond believe, and demanded to speak to a manager. She put me on... read full review »