June 23, 2009 Glenn Tilton Chairman and CEO United Airlines 77 West Wacker Dr. Chicago, Ill 60601 Dear Mr. Tilton: I am writing you because I have tried at least a dozen times to find some one at your company to assist me, all to no avail. I have had the worst customer relations experience of my entire life dealing with your organization. Let me quickly relay the facts: · On May 17, 2009, I took flights 137 and 705. · On May 17th, you lost my baggage and I filed a report: number M45341 · On... read full review »