Last month I made a booking with Europcar to hire a car. The following day I contacted them again to change the pickup point. I was informed that in order to do this they would have to cancel the original booking, refund my fee, make another booking and take another fee. When they confirmed that the original fee had been refunded I proceeded to make another booking with them. However, after 25 minutes on the phone, the operative was so incompetent, he lost all the information I have given him and asked me to go through the whole proce... read full review »