CitiFinancial has rude people manning their customer service phones. That's not illegal. CitiFinancial will send you a balance sheet that shows you're fully paid up, and still threatens you with having your car towed. That's not illegal. CitiFinancial will misplace your payment and then tow your car. That's illegal. CitiFinancial will then promise to forego any towing charges for the mistake, but will still insist you're months behind on your payments even though you've overpaid them. That'... read full review »