Last year I wrote to your customer service department in Tupelo, MS about a problem I have with my Lane Rocker/Recliner. I never received a reply. My problem: After delivery of my lane Rocker/ Recliner ...chair serial # 001112098 I realized my recliner swiveled ( I purchased a swivel base) & reclined but DID NOT rock. Unfortunately, by the time I realized the defect, the furniture store I purchased it from went out of business. This was about 3 months after purchase. As far as I can tell, the swivel base was attached improperly. I... read full review »