I wrote to USAirways Customer Service in July after flying Envoy Class in broken seats to Frankfurt and back -- no leg support on either trip and pretty uncomfortable. (Envoy class was full, so there were no alternatives.) I made a reasonable request--to return the points I had used to upgrade; I don't drink when flying, the food isn't much to write about, and I upgrade only to get comfortable seats. My wife had accompanied me and upgraded as well; we paid more than $2600 for our tickets; I wasn't asking for anything other than... read full review »