We booked flights to send two employees from Toronto to Salt Lake City on United Airlines. The flight from Toronto to connection point Chicago was late leaving. The explanation was that the flight's crew had been late getting in the night before, and could not take the 8:00am flight out until 9:15am. The flight in fact didn't leave until 10:00am. As a result, our employees could not catch their connecting flight in Chicago. They were promised a flight to Salt Lake City leaving at 7:45pm that night. They wasted a day puttering... read full review »