June 2, 2009, I contacted TXU as I was preparing to switch to a provider with a lower rate of 10.5. At that time TX offered to lower my rate to 13.9 and waive the cancellation fee provided I agreed to extend the length of my contract by two years. I agreed to those terms. They did not honor that agreement. They do NOT dispute the fact that the spoke with me on June 2 and that the representative offered me those terms. Shelly, in the Corporate office of Priority Escalations(would not give me either a last name nor an extension) stated... read full review »