I wish to registar a complaint against Tristar. when we purchased our $1800 vacuum we were sold on service and quality of the cleaner. The truth could not be further away. I have struggled to get replacement bags and now the clips that hold the hose on broke and it have been almost a month before I have receive a part diagram. I would will never recommend this product to my friends. It clean good but when it breaks you can not get parts and you better be able to do the repair yourself. We are very disappointed in this company and its customer service especially when you spend the amount of money we did on a vacuum!! read full review »