GUEST COMPLAINT Carol McNally, [Store Manager] This letter is to notify you of the terrible customer service provided by one of your team member name Toy. Yesterday June 29, 2009 at approximately 6:30pm I walked up to Toy’s register and placed two items on the register belt. Toy was currently helping another guest at the time. As I waited in line for about 3-4 minutes Toy with a rude and loud tone of voice said “Sir I’m closed” I told her I’ve been standing in line for a couple minutes and she never said... read full review »