The cleaning solution holder never really held the bottle tight. I talked to 5 reps. and a supervisor at Oreck. I was advised that I could have the warranty service done locally. When I called the store they said that they would do the inspection but I would have to pay extra because Oreck only pays $8 for their service time. I called Oreck and asked if they could send me the parts an I'd put them in myself. They told me I couldn't because I'm not a "Certified Oreck Technician". The closest service center that could... read full review »