Following the advertisement, I decided to check out INGDirect Mortgage. It turned out that many of what they claimed turned out to be UNTRUE. First, customer service is horrible and unprofessional, including the so-called "managers", who displayed the kind of quality that you would expect from a used cars lot: rough and nasty. They seem to project the slogan of "SAVING" but in reality, it's marginally scamming. INGDirect takes application over the phone and online. But in either case, they basically practice the old trick... read full review »