I was told in the by email on April 18, 09 that we had the incorrect programming date and based on that I spoke with Kayla in the Access Card Distribution department to fix the end of contact date and she fixed it to 5/29/09. Heather in the Disconnect Department on 4/18/09 stated there would be no cancellation fee based on the adjustment Kayla made. We processed a service cancellation for 5/27/09. April in Customer Service on 5/19/09 confirmed our cancellation and that there would be no cancellation fee. Aleida in Customer... read full review »