Our Charbroil grill began shooting flames out the front. We called customer service. The person at Charbroil said to take pictures of the parts in question and email them. We did this. And waited. And waited. We called, and they said they would contact us when they diagnosed the problem. We waited, then emailed again. It has been several weeks and we have had no response whatsoever. Why tell people to photograph the appliance, then refuse even to answer? We will be buying another gas grill -- but not a Charbroil. read full review »