HELLO I CAN UNDERSTAND YOUR FUSTRATION THIS IS MY 4 HP LAPTOP AND THE ONLY REASON I STILL HAVE A HP THEY WONT LET ME GET ANYTHING ELSE WHEN I RETURN THEM ...THE ONE I'M RETURNING JUST RECENTLY IS A DV 7-1135 AND THE LAPTOP IS SOO SLOW AND DVD PLAYER DOESN'T PLAY DVD'S THIS IS THE SECOND ONE I'VE HAD THAT DIDN'T PLAY THE DVD'S..IS THERE ANY LAPTOP OUT THERE THAT ISN'T AS TERRIBLE AS THIS PRODUCT THESE ARE SUCH A WASTE OF MONEY... NEVER BUY ONE..CUSTUMER SERVICE SUCKS ALSO... read full review »