After contracting American Craftsman Pools and Spas, spring maintenance was performed on my new spa. The maintenance person left his keys on the spa cover while talking on his cell phone, as he was flipping over one half of the cover to clean the spa. The keys left an indentation and tear in the new cover. The owner of the company, Craig Sollom agreed to replace the cover. He told me to make a template or tracing of the corners and send it to him after long months and many phone calls to resolve the problem. I consulted with The Association of... read full review »