When I made and modified a car reservation in June, 2007, I was accidentally charged three times for one rental. For the next 8 months I tried to get this money back, but no-one at Europcar cared. At every little step, I had to wait, beg, wait again, beg again, wait again, and beg again. Only one person cared, Kosana Arsic in the Europcar Serbia office, but she could not solve the problem by herself. She forwarded my emails to other people. It was impossible to find out who was at the bottom of this, even what office. After seven month... read full review »