WaMu misinformed me of my mortgage status, screwed up my payments and my credit score. None of their employees have a direct phone line (either a branch phone number or a toll-free number), so it's hard to get a hold of anyone who would properly help me and have access to my account. Their call center was extremely persistant in calling me but was not helpful nor nowlegable. This is very unprofessional, inefficient and unacceptable for any business this day and age. I thought dealing with a mortgage agent and a local branch would be... read full review »