Got to BWI 30 minutes before flight. Our flight was at 6:15 am and we got there at around 5:40 or so. We missed our flight because it took 1 hour to self-check. Ok, arguably that's on us, although there was no organization with respect to the self-check line. Also, the line kept moving to different locations and people were cutting line left and right. However, we waited about 4 HOURS in the special services line to TRY and get our tickets changed. We finally got to the front of the line and they kept putting people ahead of u... read full review »