I purchased an easy warm floor in August of 2008 and authorized the purchase via a telephone call, since there was no way to order the form online. The company sent me a confirmation email with an itemized bill and a line item clearly stating 'Grand Total: $465.00'. The item arrived on time and works great. I installed it myself and the installation was easy. In fact, I held this company in pretty high regard until November 21, when an additional charge for $137 appeared on my credit card bill. When I called to dispute the... read full review »