Although I had maintained my account for my rental house in Maggie Valley with Progress Energy for a few years with an automatic payment from my bank account, my tenant changed the service to her name. My attempts to rectify the situation had little effect in spite of a telephone call to Progress and also to the Public Utilities Commission (Nick, March 10th, 866-380-9816). I had to apply for a new account and suffer the associated paperwork/expenses. According to a Progress employee, the practice of changing accounts to harass ex-wives, ex-sweethearts, or nasty neighbors is both easy and common. read full review »