I had a extremely poor experience at the Radford, VA store, I and my freinds had to wait over 1 hr just to get some one to ring us up for a home theater system, when we requested to talk to the store manager Andy, he came all wound up, and after listening tot he whole story asked us to leave as we were creating a scene, upon contacting the customer services department I got a long sympathetic talk and the crux of that talk being how can they help me canceling the online order I had placed with another retailer for the same products after being... read full review »