"Paula" phones me today over a year after our contract ended (May of 08) to inform me that my verbal request and credit card payment cancellation given at two earlier dates was insufficient to "cancel" their services. Because I had not sent them a written authorization to cancel (this is required because their services are so critical and sensitive... read CYA) that I owed for the past 10 months. She would today be advising the credit bureau and collection agency that our contract was cancelled for... read full review »