I purchased a butterfly knife from Direct Knife Sales, which is apparently owned and operated by Richard Keeton, to give to my son as a birthday present. After my son received it, he told me it is defective. Mr. Keeton refused to allow me to return or exchange it, citing the company's five-day return policy, which is buried in their shipping terms page. That page on their web site also says, 'we check our knives before they go out the door for imperfections. We do guarantee our knives. if you have any problems with them just let... read full review »