I had a very bad customer service experience with Sears concerning the purchase of a washing machine and dryer. The nature of this is as follows: 1.) It smelled of "bait and switch". 2.) Sears displays items on their showroom floor that are "not available" but customers may not find out about this until the items have been paid for. 3.) Sears refused to issue a refund when it was obvious to me that they had a very limited stock of washing machines that were available. Therefore, I am filing this report. On Jun... read full review »