Southwest airlines is great UNTIL there is a problem. When there is, FORGET about getting it resolved. I recently had my luggage lost on Southwest. My bag had medications and a few other things in it other than clothes. I was told, I should have had better sense than to check my bag with medicine in it and if I needed to get it filled, I should PAY to go to an emergency room and have a doctor see me to get the prescription filled. I was then basically called a liar about when i had called in and what was said. Their customer service is the... read full review »