Sent the below message to Proctor & Gamble, who's associated with Helen of Troy, who owns Vidal Sassoon. (..whew! took forever to get to the bottom of that!): "Purchased 2 hair accessories. The Fan Tail VS15188 is impossible to use, in spite of an online forum stating the same by many consumers. One person even gave recommendations, but still unable to use with your instructions. Same with Pony Connect VS15213--hair pulls out of band when pulled to connect in back. I'm 58 years old with medium length hair. My... read full review »